Today’s episode comes at an opportune time with the holidays coming up and lots of pictures ready to be taken and uploaded. If you receive hard copies of pictures you’d like to scan, but are getting an error like “USB not connected”, read on.
So today I wanted to scan a page. Rare occurrence indeed! I press my Scan button. “USB not connected”. Really? I check; it is connected as I thought.
I investigate in my Control Panel Scanners and Cameras menu. No HP. I think maybe it’s a driver issue, so I move the USB to another port on my computer. It installs new hardware. I investigate in my Control Panel Scanners and Cameras menu again. Yay! — it’s there.
I press the Scan button again; “USB not connected”. Bastard.
This is where I use my wonderfully-toned research skills to scour the internet for other saps with the same problem…… seems like I’m not alone — not by a long shot.
Thanks to this support forum’s comments, I’ve found a way to scan in the meantime, just by opening Paint. Didn’t even occur to me to try it! Click here if you want to read other people complain about this: http://h30434.www3.hp.com/t5/Scanning-faxing-and-copying/Scan-C3180-all-in-one-photosmart/m-p/21048/highlight/true
If you’re having the same issue as me, don’t worry if HP’s programming doesn’t let you scan….. just use a regular photo program to access the scanner.
Happy Holidays friends!